Information
Terms and Conditions
GENERAL TERMS AND CONDITIONS
Designation of subjects and definition of basic terms
For the purposes of these General Terms and Conditions, the following shall be understood:
To the seller (operator):
Zegro, s. r. o.
Jégého 17
Bratislava 821 08
ID number: 46 971 831
The company was registered to the Commercial Register of the Bratislava I District Court on 31.1.2013.
Insert number: 87013/B
Buyer:
Buyer means a natural person registered in the store, or a legal entity that sent an electronic order processed by the store's system after self-authorization.
Preliminary Provisions
These general terms and conditions, the complaints procedure and the provisions of the relevant legal regulations, in particular the Commercial Code, Act no. 250/2007 Coll. on consumer protection, Act no. 108/2000 Coll. z on electronic commerce, the legal relations between the seller and the buyer are governed. Electronic order means a sent electronic form, containing information about the buyer, a list of ordered goods from the store's offer and the price of these goods, processed by the store's system.
The conditions define and specify the rights and obligations of the operator and the buyer and in their current version form an integral part of the purchase contract. In the event that a permanent sales contract is not agreed between the seller and the buyer in written form, the electronic order in the store is considered a proposal to conclude a contract between the buyer and the operator.
Order, conclusion of the contract, withdrawal from the contract
A condition for the validity of an electronic order is the true and complete filling in of all the required data and information in the registration form. All received electronic orders are considered a draft contract and are considered binding. Acceptance of the proposal for a contract by the operator takes place by confirmation of the electronic order.
Depending on the nature of the business (quantity, price, transport costs, distance, etc.), especially for a price higher than EUR 150, the operator is always entitled to ask the buyer to authorize the order in a suitable way, e.g. by phone or in writing. In case of refusal of authorization by the buyer, the order is considered invalid. If a long-term framework written purchase contract is concluded between the operator and the buyer, the electronic order specifies and concretizes the concluded contract in more detail and is an integral part of it.
The buyer is entitled to cancel the order without giving a reason within 2 hours of its dispatch. The actual conclusion of the purchase and sale contract occurs when the buyer takes over the goods.
Delivery conditions, terms
The place of performance of the contract means the place of residence (residence) or the place of business of the buyer listed in the business registration form. The goods will be delivered by the operator using the services of third parties (Slovenská pošta, Courierska služba), or based on an agreement with the buyer, the goods will be prepared at the supplier's place, unless expressly agreed otherwise. The goods are delivered by handing them over to the buyer, or to the post office or courier for transport to the buyer. Ownership of the goods is transferred to the buyer on the condition that the purchase price is paid in full.
The operator ships the goods to the buyer as soon as possible after receiving the electronic order, usually within 5 working days from the ordering of the goods on delivery or from the day funds are credited to our account in the case of advance payment, unless otherwise stated for each specific product. The delivery of the goods to the place of collection specified by the buyer in the order is considered to be the fulfillment of the delivery.
The time for delivery of the goods may be longer in exceptional cases, about which the buyer will be informed in time by the operator. The goods will be delivered to the buyer in normal packaging, except in cases where special requirements arise from the nature of the goods or based on the agreement. Each shipment will be accompanied by a tax document, which serves as proof of purchase and for warranty claims, so keep it well in case of a claim.
Purchase price, shipping and handling
The purchase price (including VAT) is payable on receipt of the goods by cash on delivery to the courier or Slovak Post delivery person, unless both parties agree otherwise.
Postage and packaging does not charge.
The goods are shipped to the territory of the Slovak Republic and the Czech Republic.
Return or exchange of goods
Only unused, undamaged goods in their original packaging can be returned within 7 days of receiving the goods. If the conditions for returning the goods are met, the buyer will be refunded the entire amount that the buyer paid for the goods within 7 days after receiving the goods. The price of postage and packaging is not included in the refunded amount. Upon agreement, the refund can be made in the form of an exchange for other goods of the corresponding value, which will be sent either with the customer's next order or separately.
Warranty, complaints, documents
The warranty period is 24 months. The warranty does not cover damage caused by improper handling, inappropriate handling or damage caused by excessive mechanical wear. The warranty also does not cover damage caused by natural disasters, violent damage, weather conditions or use in extremely unusual conditions.
The seller is not responsible for damages caused by the delivery service.
Personal data protection
The operator of the online store hereby declares that he treats the personal data of his customers obtained when ordering goods in accordance with Act no. 428/2002 Coll. on the protection of personal data
Final and Transitional Provisions
These general terms and conditions apply as stated on the operator's website on the day the electronic order is sent, unless otherwise expressly agreed between the two parties. By sending an electronic order, the buyer unreservedly accepts all the provisions of the "General Terms and Conditions" in the version valid on the day this order is sent.
Relations between the two parties that are not governed by these "General Terms and Conditions" are governed by the relevant provisions of the Commercial Code or other laws of the Slovak legal order.
We will answer any further questions at the e-mail address info@sous-vide.sk or on the telephone numbers published in the CONTACT section of this page.